Read the cancellation and refund policy of Ashok Nandini Guest House, Bhubaneswar. Flexible booking terms, 48-hour free cancellation, and clear refund rules near Lingaraj Temple, Bhubaneswar.
Cancellation & Refund Policy – Ashok Nandini Guest House, Bhubaneswar
At Ashok Nandini Guest House, we aim to deliver a seamless and memorable stay experience.
To maintain transparency and fairness for all guests, our Cancellation & Refund Policy is clearly outlined below.
1. Standard Room Bookings:
1.1 Cancellation Terms:
Free Cancellation: Up to 48 hours before the scheduled check-in.
Within 24 hours of Check-In: One night’s charge will be deducted as a cancellation fee.
1.2 No-Show Policy:
If the guest does not arrive on the scheduled check-in date and no prior cancellation is made, the booking will be treated as a No-Show, and no refund will be issued.
1.3 Early Checkout:
No refunds are provided for early departures once the stay has commenced.
2. Group Bookings (3 Rooms or More):
Group bookings follow a separate and stricter cancellation policy due to high room commitment and operational planning.
2.1 General Conditions:
Since group requirements vary (dates, number of rooms, meal plans, early check-ins, extra services, etc.), terms are customized.
Typical conditions include:
- Higher advance payment
- Longer cancellation window
- Partial or no refund for late cancellations
- Special charges for additional services requested
2.2 Group Booking Detailed Cancellation Rules:
A. Advance Payment: A 50% advance deposit is required to confirm all group bookings.
B. Cancellation Window:
10–20 days before check-in: Free cancellation
2–10 days before check-in: 50% of the total booking amount will be refunded
Within 48 hours of check-in: No refund applicable
C. No-Show:
All no-shows under group bookings are non-refundable.
3. Refund Process:
3.1 Refund Timeline:
Approved refunds will be processed within 7–10 working days from the date of cancellation acceptance.
3.2 Refund Mode:
Refunds will be initiated to the original payment method used during booking.
Processing time may vary depending on your bank or payment gateway.
4. Modifications & Date Changes:
Date changes are subject to room availability and rate differences.
For group bookings, modifications must be requested at least 10 days in advance.
Any revised dates will follow the updated tariff and availability.
5. Third-Party/OTA Bookings (Booking.com, MakeMyTrip, Goibibo, etc.):
If your reservation was made through an Online Travel Agency, the cancellation and refund rules of that platform will apply.
Please contact the respective OTA directly for any modifications or refunds.
Non-Refundable Bookings:
Some promotional or discounted bookings may be marked as non-refundable.
Such bookings will not be eligible for refunds under any circumstances.
Force Majeure (Unforeseen Circumstances):
We are not responsible for cancellations due to events beyond our control, including:
Natural disasters (floods, cyclones, earthquakes)
Strikes, political unrest, or government regulations
Pandemics or health-related travel restrictions
In such cases, refunds or rescheduling will be handled on a case-by-case basis.
How to Cancel a Booking?:
Contact us directly via phone: ‪+91 7684919155‬ | ‪+91 7978911362‬
Or email us at: hotelashoknandini@gmail.com
Provide booking ID, name and check-in date for quick assistance.
Frequently Asked Questions (FAQ):
Q1: Can I cancel my booking for free?
A: Yes, cancellations made 48 hours before check-in are completely free. (Not for Group Bookings)
Q2: What if I don’t show up on the check-in date?
A: No-shows will be charged the entire booking amount with no refund.
Q3: How long does it take to receive a refund?
A: Refunds are processed within 7–10 business days, depending on your bank/payment method.
Q4: Are festival or discount bookings refundable?
A: No, special deals, festival packages, and non-refundable offers are not eligible for refunds.
Q5: Do you allow booking rescheduling?
A: Yes, subject to availability. Please contact us directly for assistance.
Last Updated on 07.05.2026